Our trained staff of Aides and Assistants work under the direction of the Physical Therapist in helping our patients take back their active lifestyle.



7am to 6pm


Phone: (509) 242-6002
Fax: (509) 624-5061

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1. I've heard a lot about massage and chiropractic, but what is physical therapy?

Physical Therapists are educated at colleges and receive a Bachelors, Masters, or Doctorate degree in physical therapy. They are licensed by their state. The scope of physical therapy practice is defined by the American Physical Therapy Association listed below:

1. A physical therapist provides services to patients/clients who have impairments, functional limitations, disabilities or changes in physical function and health status resulting from an injury, disease or other causes.

2. A physical therapist practices in collaboration with a variety of health care professionals including physicians, physician's assistants, dentists, nurse practitioners, nurses, social workers and many others.

3. A physical therapist provides prevention, wellness, consultation and educational services both in the clinic and in the community.

4. Physical therapists are extensively trained in the areas of the musculoskeletal and neurological systems of the body and therefore they can be very effective in treating a wide variety of injuries and illnesses. Medical and evidence base research provides the foundation for physical therapy practice.

You can click into the association link: Please visit The American Physical Therapy Association

2. Can I choose whichever Physical Therapy Clinic I want?

Yes, you can. We hope that you will choose Washington Outpatient Rehabilitation.

3. What types of problems do you treat and what techniques do you use?

We treat all problems of the lower and upper extremities as well the total spine.

4. Does my doctor need to refer me to physical therapy or can I just call to make an appointment?

Depending on your insurance company. Give our Office Manager a call and she can let you know what your insurance plan needs to start physical therapy. The State of Washington has set laws that allow anyone to seek physical therapy without the referral of a physician or medical professional. Despite this, some insurance companies still require a referral to cover physical therapy costs.

5. Is Physical therapy just for people who’ve been injured?

Many patients we treat at Washington Outpatient Rehab are unaware of how their painful condition started. Sometimes it’s just an accumulation of physical stresses. Other times, symptoms may not develop for months or years after a minor injury. If you are in any degree of pain and it is influencing the way you function, you’re a great candidate to receive our services. We can also perform job site assessments and make sure that your job site is ergonomically correct. We can also help you with athletic enhancement and help you to prepare for any athletic endeavor in which you may want to participate.

6. My doctor wrote my prescription for physical therapy on another therapy clinics prescription pad. Do I need to go to them?

No, you have a choice as to where you are treated. We hope that you will choose Washington Outpatient Rehab.

7. How many visits will I need to make a full recovery?

It depends on your condition, but most of our patients are ready to assume responsibility for their care after 8 to 12 visits.

8. Would getting a massage be just as good for my pain?

Probably not. Good outpatient physical therapists are capable of identifying problems that are specific to the pain you experience. Massage tends to be much more general, dealing with the skin, fascia, and muscles. Manual therapy techniques applied by a skilled physical therapist go beyond these tissues and influence joints and the nervous system as they relate to the physical problems and recovery. Thus, due to the lasting results emphasis at Washington Outpatient Rehab, we use traditional massage technique very little. However, massage can be a helpful addition to your physical therapy care if you are interested in seeking it.

Massage may help with your pain. When working with our physical therapists, we will assess you and help to find out the source of your pain. We then will work on the source of your pain with you.

9. Are physical therapy treatments painful?

Many people assume that treatments are painful. In reality, there is little need to cause pain in order to achieve results for the majority of diagnoses. At Washington Outpatient Rehab, we have discovered methods of releasing tension at the level of the nervous system and directing the body's own natural energy or using manual techniques to get you better. These approaches allow better results with much less pain. In addition we offer Aquatic Physical Therapy which is a “No Impact Zone” for joints and skeletal structures. Many patients report no pain after treatment.

10. How do I know if you accept my insurance?

Please give our insurance specialist a phone call and she will confirm your coverage. Currently Washington Outpatient Rehab is currently a provider for all insurance companies in the Northwest, including Medicare and most Medicaid.

11. Can I pay privately without going through insurance?

Yes, you can. If you are a Medicare patient, you will need to sign a waiver.

12. Do I need to pay a co-pay when I receive treatment?

Yes, co-pay at time of service is expected, unless previous arrangements have been made.  While it may be enticing to "waive" this fee, medical facilities are legally bound to require whatever co-pay is printed on your insurance card. When you experience the value of our service, you'll see the co-pay as money well spent.

13. Will you communicate with my doctor about the condition I'll be treated for?

Yes, after our initial visit a full written evaluation is faxed to your doctor. We also send updates every 6 to 8 visits and after the last treatment. If you have a specific worry or concern that warrants a consult with your doctor, we will call your doctor that day and speak with him or her.

14. How long will my appointments be?

The initial evaluation will probably be at least one hour. All subsequent visits will be 45 to 60 minutes. Most patients are charged for 53 minutes of treatment.

15. How early should I come to my first appointment to fill out paperwork?

15 minutes early to complete all of your information. It is important to come 15 minutes early to finish your paperwork. If you arrive late, paperwork will need to be done during your scheduled treatment time. However, you may also use the FORMS tab on our web site and fill out the necessary forms prior to your first visit. Then, just bring them in with you on you’re your initial visit.

16. I’m feeling a lot better after 4 treatments. Do I need to continue physical therapy?

Talk to your therapist and tell them you are feeling better. If the two of you decide you are doing great, we will cancel the rest of your appointments. Pain is the first issue to resolve. While your care is very important to us, we are most committed to the long term resolution of your problems. It may mean learning some strengthening exercises so your pain will stay away. It always helps to communicate your concerns with your therapist. No, but don’t worry if you aren’t better in 4 treatments. Talk to your therapist and there is usually an excellent explanation as to why you are not completely better.

17. What happens if I don't feel like progress is being made?

Please talk to your physical therapist. Perhaps further education and further testing is indicated. We will make every effort to achieve your goals. If your pain is not diminishing after 2-4 treatments, we may contact your doctor to discuss your case and possibly send you back for further evaluation with your physician.

18. How will I know if I’m getting better?

You will progressively notice less pain and more function. Your function should improve (increase in range of motion, strength as well as function. Your pain should also start to improve).

19. What should I bring to my 1st appointment?

Your insurance card, physical therapy prescription and wear comfortable clothes, suitable for a gym. We have shirts and shorts for your use if you forget them.

20. How should I dress?

Come as you are unless you would like to wear your work out clothes. Our Aquatic Physical Therapy patients wear either a bathing suit or a tee shirt and shorts.

21. Is it normal to be sore after a treatment?

Minor soreness may be present but should resolve very quickly. This is commonly due to increased movement patterns. With the increased motion after treatment, it causes previously inactive areas of the body to get exercised more and they may become sore.

22. I work out regularly at a gym with a personal trainer. What is the difference between personal trainers and physical therapists?

Physical Therapists are graduates of Physical Therapy School and have Bachelors, Masters and Doctorate Degrees. In addition, physical therapists must pass an extensive board exam and be licensed in the state where they practice. The physical therapist will work with you to ascertain the source of your problem and work on the source of your problem.

23. Do you treat the part of me that hurts or the whole body?

We will evaluate the entire body to see its effect on the area of dysfunction. It is common for us to treat parts of the body distant from the source of pain to create optimal outcomes for the problem you have. We may use several different types of treatments to give you good care and lasting results. We will , of course, treat the area of dysfunction. If you need additional treatment, we will treat your whole body.

24. When is my condition considered chronic? Is chronic pain something you just have to live with? How can Washington Outpatient Rehab help?

Chronic pain is something that you don’t need to live with. Chronic pain is complex and is often misunderstood. People who experience chronic pain may be lead to believe it is “in their heads or can only be treated with pain pills. At Washington Outpatient Rehab, we have seen consistent and long term improvements of many chronic pain conditions, including headaches and spine-related problems. Washington Outpatient Rehab will assist you by trying to figure out the source of your pain and address the pain at is source. We will use manual techniques to include joint mobilization, muscle energy techniques, primal reflex release techniques and strain counter strain. There are many other techniques that we employ in concert with other techniques, and our Aquatic Therapy is excellent for those suffering from chronic pain.

25. Do you treat with hands-on manual therapy or just have us exercise in the gym with an assistant?

All of our appointments are with your physical therapist one on one. We will use joint mobilization, muscle energy techniques, primal reflex release technique, strain counter strain and a host of other manual techniques that , when combined, are very effective in addressing the source of your dysfunction. Skilled hands are the best “tools” to both evaluate and correct dysfunctions in your body.

Exercise programs alone do not have the ability to address problems with the same results. In addition, manual techniques we do with our hands are much more specialized than traditional massage.

26. Can I choose which physical therapist at your clinic I want to work with?

Yes, you can at our clinics.

27. Can Washington Outpatient Rehab help Fibromyalgia, balance and dizzy problems or headaches?

To treat fibromyalgia many treatment techniques in combination work the best. We will combine techniques that work well together to treat the condition. We do work with patients will balance disruption The treatment is called vestibular rehab and works very well for balance and dizziness.

To address headaches, the neck is routinely treated as well as the jaw and face. Many headache patients respond very well to manual techniques of the neck, jaw and face.

28. Does Washington Outpatient Rehab help with athletic performance?

Yes. Our treatment evaluates problems throughout the body, like balance, alignment, instability, muscles imbalances, joint mobility and soft tissue restrictions. Correction of these weak links has a powerful effect on athletic performance. We also teach the athlete training tips, give them knowledge, and talk to them about stretching and recovery after their injury.

29. Will Washington Outpatient Rehab support me returning to my gym to workout?

Yes. We want your activity level to be restored and maintained. We will advise you with ideas for future exercise to help your problem.



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